Transcription: Just when you think you've heard all the hard luck stories, then walks another poor sucker who's been put to the wringer. Now I know it wasn't my fault. It's his own fault. He wasn't prepared. You never know when your computer's gonna Here's how it went down. One minute he's happy as a lark, working away on his computer. The next thing you know... It just crashed! There was nothing I could do. I couldn't restart it. I couldn't fix it. I was hosed. Well that's bad, isn't it? Yep, he was stuck. But I warned him about this kind of thing. I mean, why would my operating system just crash? You see, ...